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Home | All Companies | Shopping | Toys | Toys R' Us
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| Quality |
-2 |
Total Score |
0 |
| Price |
0 |
Average Score |
0 |
| Location |
4 |
Number of Reviews |
3 |
| Selection |
1 |
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| Professionalism |
-2 |
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| Organization |
-2 |
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| Service |
-2 |
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| Hours |
3 |
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| Quality |
-4 |
Price |
-3 |
Location |
5 |
Service |
-5 |
| Selection |
3 |
Professionalism |
-5 |
Organization |
-5 |
Hours |
5 |
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I purchased $500.00 worth of toys for my daughter at Christmas. Two items ended up being duplicates and one large item was broken. I brought the three items back to Toys R| Us the day after Christmas ( we misplaced the receipt ). They would not give credit for the two new items or replace the broken item without a receipt and they were very rude about it. I located the receipt, returned the three items and repurchased the larger item at Walmart and do not have to worry about terrible service or return policies. |
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| Quality |
-4 |
Price |
0 |
Location |
4 |
Service |
-5 |
| Selection |
-4 |
Professionalism |
-5 |
Organization |
-5 |
Hours |
0 |
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I purchased $500.00 worth of toys for Christmas. On 12/26 I needed to return 3 items, 2 duplicate toys and 1 rather large item that was broken. I waited in the return line for approximately 10 minutes and much to my dismay, you cannot return anything without a receipt ( I misplaced my receipt ). I expected a credit for the 2 new items and a replacement for the damaged item . The manager was rude and I was sent packing. Luckily I found my receipt, returned all 3 items and re-purchased the larger item at Walmart ( GREAT return policies - full refunds with NO receipts ) Stay away from Toys R| Us !! |
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| Quality |
3 |
Price |
3 |
Location |
3 |
Service |
4 |
| Selection |
5 |
Professionalism |
3 |
Organization |
3 |
Hours |
5 |
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I sometimes have trouble finding what I want, but the staff are always helpful. |
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